Support and Learning Center

KNOWLEDGE ARTICLES BY SECTION

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GET HANDS ON SUPPORT

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RESOURCES & DOWNLOADS

Do you have an existing provider portal account?

You will find a wealth of additional information in the Clinical Resource Center located in the Help Tab of your portal

Learning Center Topics and Articles

Click the small (+) arrow on the right to expand the topic/question and the full answer.

THE FUNDAMENTALS

What is the purpose of the assessment?

Why is this approach unique?

What does BRAINSPAN® measure?

Why is the BRAINSPAN® index important for compliance?

Who should consider the BRAINSPAN® Health Assessment?

What ages can take the Assessment?

What is the recommended testing and retesting protocol?

What method is used to measure cognitive function?

What method(s) are used to measure fatty acids?

What science exists to support the methods used above?

What is does the latest science say about the role Omega-3 and "fish oil" in human health?

Is BRAINSPAN® approved for patients to complete on their own?

TAKING THE ASSESSMENT

Everything you need to know about conducing an Assessment.

As a practitioner, what are the 3 ways that the cognitive test can be launched?

How long does the BRAINSPAN® test take to complete?

As a practitioner reselling BRAINSPAN®, how does kit registration work and can my patients register kits without me being logged in?

REPORTS AND PROCESSING

How do I know as a practitioner when my client's report is resulted?

Will a report be generated when just the cognitive function test is complete? Why or Why not?

How can I view the various report options before I buy as a practitioner so my account is set up with that report type?

What control does a practitioner have over the report delivery to patients?

What are the various ways to provide the patient their report that offers me flexibility and efficiency as a practitioner?

How do I ensure the report prints properly if printing a hard copy?

GETTING STARTED

I would like to purchase BRAINSPAN® Assessments, where do I start?

How much does BrainSpan cost? If I am a wholesaler what is the recommended patient pricing?

How does the account process work for practitioners/resellers?

Practitioners will receive an email with instructions on accessing their account within 24 hours after their first wholesale purchase on the website unless alternative arrangements have been made by discussing with the support team. The email will be from BrainSpan (info@brainspan.com) and will look similar to below. When you see this email, you should take a few minutes to click the link and set up your password:

  • Step 1: Make a wholesale purchase as a new practitioner by starting here.
  • Step 2: Watch for the email below and then click the link as shown in the image below:

14777117_1605925676PcW1-New_Provider_Account_Welcome_Email.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Note: Most accounts also go through a brief manual review before activation. If you do not see the confirmation and password creation email within 24 hours, please search your email inbox for "info@brainspan.com" and if you do not find it, then call BrainSpan Support at 800-535-1518 and select option 3 from the menu for the new provider hotline.)

  • Step 3: Create your password as shown in the image below:

14777184_1605926020Fl02-New_Provider_Account_Password.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Be sure your password has at least 8 characters, 1 capital letter, and 1 symbol. 

  • Step 4: After creating your password successfully, you will see the log in link as shown here:

14777197_1605926073svb3-New_Account.png

BILLING

I have a question about a charge.

I would like to purchase an assessment. Where do I start?

I have a question about pricing of the product.

Can I use my FSA/HSA benefits to purchase BRAINSPAN®?

Can insurance be used to bill for BRAINSPAN®?

COGNITIVE TEST TROUBLESHOOTING

The cognitive test is not working properly, what should I do?

My screen is locked when I try to start the test on my iPad or tablet device (screen is unresponsive to your touch)

REPORT/ASSESSMENT TROUBLESHOOTING

As a practitioner, I would like to change my report type to one of the customized options with specific clinical, validated brands. How do I do that?

My report is still not processed and I sent it in more than 10 business days ago. How can I check the status?

Download a Sample Report

Phone

(703) 596-2052

10am-7pm EST M-F

Address

2671 Avenir Place #2123

Vienna, VA 22180


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