How do you know when your sample has been received or your report is ready? How do you know when you need to request support from BrainSpan?
After it is received by the lab, within 7 days the results will be ready. However, you will not be sent an email notification that your results are ready until the practitioner does one of the following:
Because of this, patients should always double check with their practitioner before contacting BrainSpan when it has been less than 30 days since registering the test and you have not received an email notifying you how to access your results. An example of this notification appears below: