Request information about the status & availability of a report.

Please select from the below options as to who is requesting the information. This process will help identify when a sample was not registered properly, an insufficient sample was provided, or in some cases, when the sample has been lost in the mail.

"I checked my email searching the sender as shown here and its been more than 7 days since received by the lab or, if that notice was not received, more than 14 days since the sample was mailed. I am requesting information as a ____________."

Patients/Clients receive an email from "BrainSpan Health" when their results are processed and the provider has triggered the email from within their account:

Practitioners always receive an email notification from "BrainSpan Health" when results have been processed on any sample registered under their account:


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