Please follow the directions below based on how you acquired your kit to prevent any problems with accessing your report.

Step 1: follow the correct directions based on who provided your kit.

If you purchased your kit from BrainSpan®:

You will not be able to create an account until your sample has been processed. BrainSpan will send an email once your sample is processed (generally within 14 days of mailing your sample). If it has been more than 14 days, and you cannot locate the email, follow the steps below.

If you purchased your kit from a healthcare professional:

If it has been more than 30 days since your sample has been processed (or 45 days since registered), follow the steps below. If it has been less than this, please contact the healthcare professional to access your report before contacting attempting an option below.

Step 2: Accessing or Creating an Account

  • If this is your first time taking the BrainSpan Assessment here.
  • If this is NOT your first time taking the BrainSpan Assessment, log in here. (Note: you can also request to reset your password if forgotten.)

If you have any questions, email support@brainspan.com or call us at

800-535-1518.

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